--- title: "Complaints – Sons IE" description: "Find out how to raise a complaint with Sons Ireland. We aim to respond within five working days and resolve every issue fairly and confidentially." url: "https://sons.ie/pages/complaints" language: "en" retrieved: "2026-11-02T00:54:52Z" --- # Complaints Policy **Complaints and feedback** Feedback and complaints about any element of our customer service, delivery, packaging can be made by sending a message in the “**Manage Account**” section of the website or contacting us on our live chat, or via the e-mail address below: **** **Suggestions and complaints about dispensing, and labelling should be directed to our Partner Pharmacy.** Chemist Connect Unit 6A-B Springtown Retail Park, Springtown Industrial Estate, Derry, Co Londonderry, BT48 0LY Superintendent Pharmacist: Aaron Carlyle (PSNI: 4889) **Unresolved pharmacy complaints can be referred to:** The General Pharmaceutical Council 1 Lambeth High Street London SE1 7JN Telephone: 020 7572 2322 [https://www.pharmacyregulation.org/](https://www.pharmacyregulation.org/) **Suggestions and complaints about prescribing should be sent to our independent prescribers** Kompas Health Ltd / Vala Health 71 Lower Baggot Street, Dublin 2 Dublin, Ireland, D02 P593 [https://www.kompashealth.io/](https://www.kompashealth.io/) --- Source: https://sons.ie/pages/complaints